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RETURN POLICY

Thank you for shopping with Kiki LaRue! If you have any questions or concerns about returns, please contact our office at (817) 637-3069 Monday thru Friday, 10a-5p CST.

 

Non-Returnable Items:

November Boxed. By Becka is non-refundable. You may sell it on our Facebook Buy, Sell, Trade page. Click here: https://www.facebook.com/groups/KikiLaRueBuySellTrade/

Anything purchased with a coupon code of 20% or more is final sale. If you use a coupon code of 20% or more on a purchase, you may not return, exchange. No exceptions. Any item purchased with that discount is final sale. All clearance, marked downs, discounted items are final sale. 

 

These items are in-eligible for a return:

  • KLR Smooth and/or shapewear
  • Leggings or tights
  • Clearance/Marked down/Sale items or items purchased with a coupon code or without 
  • Accessories such as bootwarmers, jewelry, sunglasses, scarves, bras 

You may not return an item if it is has been used, washed, damaged, worn, or if the tags are removed. 

 

Returnable Items:

You may return most new, unworn items within 30 days of purchase for store credit. We must receive the item within the 30 day timeframe. If the item is received outside of the designated time frame, the return will be rejected. All items must still have tags attached. Shoeboxes must be returned in undamaged condition. Please do not cover them with tape or a shipping label, place them in a larger box or bag instead. If your shoebox does not come inside another box or bag, the return will be rejected and the shoes will be returned to you for a charge. The shoes must be returned with all parts from the original box.
*If more than 5 items are returned in a 30 day period a shipping fee of $6.50 will be assessed per returned item over the allotted 5.  The shipping fee will be deducted from your refund.
 

Order Errors/Damaged Items:

We will pay the return shipping costs if the return is a result of our error or if you received an incorrect or defective item(s). All original tags must still be attached. If the tags are not attached, then it is not returnable and will be rejected. You have 2 days from the day the order was received to report it as being damaged.  We will not accept any error/damaged item(s) after this 2 day period for return. No exceptions. If you notice an item is defective and its been more than 2 days since delivery, we cannot replace the item. If the item is damaged during wear, we cannot replace the item. If you do not notice a damage until you remove the tags and/or wear it, we cannot replace the item. We aim to keep our prices affordable and by abiding by our policies, you will help that continue! 

 

Exchanges:

Due to daily inventory changes, we do not facilitate exchanges. If you need a different size or color, please follow the steps on the back of your invoice and mail back your return. Then you may reorder your item at your leisure or wait until your return has been processed and order using your store credit. You will only receive store credit.  We do not issue refunds. 

 

Additional notes: 

All returns must be credited to the original account used to purchase the item(s). (Example: If you received an item that was a gift, the return must be posted to the purchaser's account). Returns are processed within 7-10 business days after you send the item(s) back. We highly recommend using a traceable carrier with tracking number. 

As of April 25th, 2016 - If you return more than five (5) items in a calendar month, a $6.50 restocking/handling/shipping fee will be deducted from the return for each item returned. We do our best to help you decide the size you need before ordering so please let us know if you have any questions at all before ordering. Before ordering multiple sizes of one item, please ask us so we can help you with the fit! 

 

How to Return An Item:

If the item(s) are returned without tags, is an unreturnable item(s) as stated above, or not as described by customer, then we will ship it back at the customer's expense.
 
     1)  Print the form out here: Kiki LaRue Return Form

     2)  Follow instructions and complete the form.

     3)  Include item(s) and Return Form in same package. Ship them to the address on the form.

     4)  After we get the items and process the return, we will refund you in store credit.  We will contact you letting you know the return is complete.

 

Our Return Address:

Kiki La'Rue

4000 Haslet Roanoke Rd. #26

Roanoke, TX  76262

 

We are always available via phone/text:

Online Orders - (817) 637-3069

Online orders CANNOT be returned to the storefront. 

Storefront Orders - (817) 637-3342

Store order CANNOT be returned to the warehouse. 

Please call/text us at (817) 637-3069 or review the product descriptions if you have any sizing questions before ordering. One of our stylists are always happy to help you find the perfect fit!

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