FAQs | We have an answer!
What is all this talk of an Insiders Group?
So glad you asked! Our Insider Group has more than 30,000 women who are all current and active customers of Kiki LaRue! We ship thousands of orders a week to these women and they can tell you first hand of the amazing quality and comfortable fit of our items! Our brand is more than just a store, its a movement! Join our Kiki LaRue Insiders Club to see for yourself!
I'm unsure about a size or I have a fit question. How do I find this information?
No worries! Check out our model stats for general information on sizing. If you still have specific questions, you can also go to our Insiders Group on Facebook to reference other customers fit.
How do I get a coupon code?
How does our shipping work?
1. Ground Shipping is free! Make sure to select it at checkout.
2. We ship nearly everywhere! We offer real time shipping charge for each country. International delivery is immediate after ordering. Please note: customer is responsible for any and all customs/duty and all other related charges.
3. All orders placed Monday through Friday will be packaged and shipped within one business day(s) of the order. Our warehouse is closed on Saturday and Sunday, so all orders placed on these days will be shipped by the upcoming Tuesday. It typically takes 2-5 business days to receive your order. Orders shipped to Canada can take between 2-4 weeks for delivery and we are neither aware of nor responsible for any customs/duty charges.
3. Need it shipped faster? We got you covered! Our cut-off time for Express orders is 12 pm Central Standard Time (CST). Express orders placed after 12 pm CST, will be processed the next business day. Our current rates are available at checkout!
What can cause my order to be delayed?1. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
How do I use a promotional code?
Once you've reached the checkout stage, enter your promotional code into our discount bar, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied! Please note, only one promotion/discount code is redeemable per order and we DO NOT price match any past promotions. Lastly, make sure you are logged into your account before you attempt the code. If the code works for one person, it will work for everyone!
Is there a confirmation for my order?
Anytime you place an order you will receive 2 emails. The first will be a confirmation email containing your order number. The second email contains your tracking number and is sent once your item has been marked as shipped! Please note that it can take up to 24-48 hours for your tracking number to be activated! Once your package begins the trek to you, we cannot track it anymore than you can. If your item is marked delivered but you have not received it, please call your local post office as we cannot be responsible for mis-deliveries.
How do I make a return?
In order to return properly, please refer to our Return Policy online to make sure your return meets the criteria. We only offer returns in the form of store credit. If you would like cash back, you are welcome to sell your item on a Buy, Sell Trade Facebook page.
Can I exchange my item?
We don't offer exchanges because our items sell out usually within a few hours of posting! You are welcome to send back anything you don't love or order two and sell one on the Buy Sell Trade page!
How soon will I be refunded when I make a return?
Once your package is received, please allow up to 5-10 business days for processing. We process returns on Monday and Fridays. We also cannot verify your return has been received. If your item is tracked back to us, we will process it as soon as possible. Once your return has been processed, you will receive an email notification regarding the appropriate refund.
I'm in love with something that's out of stock, what can I do?
Here at Kiki LaRue, new items sell out in minutes! Because we only acquire a certain amount of products, we encourage you to buy quickly! You can always check out our Insider Group and SnapChat to see what items will be going live each day or for any restocks. If you're dying for an item, also look at our Kiki LaRue Buy, Sell, Trade Page on Facebook in case one of our customers is selling the item you may be searching for! The only items sold on the page are Kiki LaRue items so it it highly likely that someone has already posted an ISO (In Search Of) there for something you may need to return!
Can I return something after I have removed the tags?
Unfortunately not. For something to be returned, something that is an absolute must is that the tags be attached. No exceptions. Make sure to inspect your item for any defects we may have missed before removing the tags. We cannot replace items that are damaged after you washed it.
Why did I receive a shipping confirmation and then I was told my item was out of stock or damaged?
When your invoice prints out, your shipping label is printed as well. In some instances, upon packing an order, we find that the item was damaged or out of stock. Because we cannot ship damaged items or items not in stock, we will edit your invoice and refund you. Because we are an online store, it is possible for two people to check out at the same time and one not receive the item.
I received a gift card, how do I use it?
1. Check your email for the gift card verification code
2. Copy verification code
3. Apply verification code to cart during checkout
Gift cards can be purchased and emailed to your recipient in any amount. Gift cards and store credit are only redeemable on the website and are not refundable. All store credit expires after 180 days on non-use.
Do you host private shopping events?
Our storefront is located in Roanoke, Texas and we hold private events every week! Text or call us at 817-767-5045 at the store and we can give you more information!
Still have questions?
You can call or, even better, TEXT us at 817-637-3069, Monday - Friday 10am – 5pm CST. We do not use email anymore as its just not time efficient! We want you to have immediate answers so send us a text!